CCTV Requests

On-vehicle CCTV has proliferated across many transport businesses including bus, coach, train, tram, taxi and haulage. The operational benefits of installing CCTV are numerous, but how do companies keep track of all of the CCTV data requested and retrieved? CCTV images from vehicles can be important for managing your own business, helping manage and contain insurance claims and costs, or by evidentially improving driver behaviour, but the images can also be important for third party agencies such as  the Police or insurance companies. 

Mobile CCTV footage 

Tracerit provides an online database that helps transport companies record and manage their CCTV data requests. The system automates the back-office procedures ensuring that the correct CCTV footage is requested from the correct vehicle and that all associated information is recorded. CCTV requests can be generated from various modules within the application such as within Incident Management or Customer Service, and the application stores and tracks all of the steps within the process. Tracerit can also be used to generate the evidential forms and CD / DVD labels required to comply with third party requriements such as those issued by the Police. 

Associated CCTV information

As well as the CCTV images themselves it is important to keep track of all of the associated information such as the reason for the request, the staff involved, who investigated and prepared the evidence, and which type of system the images were recorded on.

There are also many types of mobile CCTV system in use. Some use wireless networks to collect CCTV footage whilst others rely on the DVR hard drive being removed from the vehicle and the data accessed on a desktop PC. Where the age of the vehicle and DVR fleet varies across a business a range of hardware may be installed and it's difficult to keep track of which type of hardware is installed on each vehicle. There is also the added complexity of knowing which hard drive was on a particular vehicle at a specific time if the hard drives are regularly removed to collect CCTV evidence.

Tracerit's CCTV tracking functionality ensures that transport companies do know all of the information about their mobile CCTV hardware and that all CCTV requests are recorded and processed in line with the required business rules.

Please get in touch with Arepo to find out more about how the Tracerit transport software can help manage your mobile CCTV processes. 

Transport Operations

Incident recording

Manage incident & accident processes

CCTV evidence

Request on-vehicle cctv footage associated with incidents

Customer service & complaints

Log customer interactions & instigate investigations

Staff management

Generate call lists to assist investigations & log training

Asset management

Control of on-vehicle assets & supplier management

Data centralisation

Centralise business data & improve disaster recovery

No unforeseen costs

Straightforward subscription-based service

Sales & Support

+44 (0)20 7280 4390